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CUSTOMER SERVICE

We are listening to you! in order to help you here are some answers to the most frequently asked questions.

I cannot finalize my order.

Check that you have created your account and that you meet the required delivery conditions.


I did not receive my package on the scheduled date.

Please note that with the situation of Covid 19 and social distancing in companies, delivery times can be extended by several days, if after 7 days of the expected delivery date, you have not received your package , contact us so that we can open a file with Canada Post.


I would like to add my Jeff Club points earned in store to my online account

The Jeff club program and Jeff club web are two full reward programs, the points accumulated on the internet can only be used on the online shopping site while the points accumulated in the shop are usable in all our Jeff shops in Bruges .



I would like to place my order by phone.

All orders for deliveries being processed by the platform of the sales site, you cannot place your order by phone, if you encounter problems in finalizing your order, contact us!



There is an error in my delivery.

Contact us so that we can correct the situation, if it is a product reversal, please send us a photo of the product received in error


If you need help or need other information please fill out this form

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